PRIVACY POLICY
Nutritionist Saloni – Women’s Health & Wellness Platform
Last Updated: October 2025
Effective Date: October 2025
1. INTRODUCTION
This Privacy Policy (“Policy”) describes how Nutritionist Saloni (“we,” “us,” “our,” or “Company”) collects, protects, and uses the information you (“User,” “you,” or “your”) may provide when using our website (nutritionistsaloni.com), mobile application, and services. This includes nutrition coaching, mental health coaching, wellness programs, and related offerings (collectively, “Services”).
Please read this Policy carefully. If you do not agree, please do not use our Services.
2. WHAT INFORMATION WE COLLECT
2.1 Information You Provide
When you create an account or use our Services, we collect:
Account Information:
- Name, email address, phone number, WhatsApp number
- Date of birth, gender
- Profile information and preferences
- Password and security credentials
Health & Wellness Information:
- Health history and current conditions (PCOS, thyroid, etc.)
- Dietary preferences, restrictions, and allergies
- Fitness goals and lifestyle habits
- Weight, height, body measurements
- Menstrual cycle information
- Personal health data shared in sessions
- Food logs, workout records, progress tracking
- Any health information you provide to your coach
Session Information:
- Coaching session notes and recommendations
- Session recordings (with your consent)
- Messages and communications with your coach
- Feedback and testimonials you provide
- Documents you upload (medical reports, etc.)
Payment Information:
- Payment method details (securely processed)
- Billing address and transaction history
- Invoice and receipt information
2.2 Information We Collect Automatically
Device & Usage Data:
- IP address and approximate location
- Device type, operating system, browser type
- Pages visited, time spent, links clicked
- Access times and dates
- Referring website information
- Mobile app usage analytics
Cookies & Similar Technologies:
- Session cookies for functionality
- Preference cookies for your settings
- Analytics cookies to understand usage patterns
3. HOW WE USE YOUR INFORMATION
We use your information to:
- Provide Services: Deliver personalized nutrition and health coaching
- Personalize Experience: Customize programs based on your health data
- Communication: Send coaching updates, session reminders, wellness tips
- Billing & Payments: Process payments and manage your subscription
- Customer Support: Respond to questions and resolve issues
- Improvement: Enhance our platform and coaching methods
- Analytics: Understand usage trends and program effectiveness (anonymized)
- Marketing: Send newsletters and promotional offers (with your consent)
- Legal: Comply with legal obligations and prevent fraud
4. WHO WE SHARE YOUR INFORMATION WITH
We do NOT sell your personal data to third parties.
We may share information with:
Our Team:
- Your assigned Relationship Manager
- Your assigned Dietitian/Health Coach
- Customer support staff (only when necessary)
Service Providers:
- Payment processors (Razorpay, PayU, etc.)
- Cloud hosting providers
- Email service providers
- Video conferencing platforms
- Analytics tools
Legal Requirements:
- Law enforcement or government agencies (when required by law)
- Healthcare providers (only with your explicit consent)
- Insurance companies (if you request reimbursement)
All third-party providers must maintain confidentiality and use data only as specified.
5. DATA RETENTION
- Account Data: Retained during membership + 2 years after termination
- Health Records: Retained for 3 years after program completion
- Payment Information: Retained for 7 years (tax/audit compliance)
- Session Recordings: Retained up to 2 years (or upon your request for deletion)
- Coaching Notes: Retained for 2 years after program completion
- Cookies: Typically expire within 12 months
You can request data deletion anytime. Some data may be retained to comply with legal obligations.
6. YOUR RIGHTS & CHOICES
6.1 Access & Portability
You can:
- Request a copy of your personal data
- Receive your data in a portable format
- Transfer your data to another service provider
6.2 Update & Correct
You can update your profile information anytime through your account dashboard.
6.3 Delete Your Data
You can request deletion of your account and personal data. Note:
- Some data may be retained for legal compliance
- Deletion requests typically take 30 days
- Anonymized data may be retained for analytics
6.4 Opt-Out of Marketing
Email Marketing:
- Click “Unsubscribe” in any promotional email
WhatsApp Marketing:
- Reply “STOP” to any marketing message
- Or contact us at: unsubscribe@nutritionistsaloni.com
SMS/Push Notifications:
- Adjust notification settings in your account
- Or contact support to disable
Marketing Preferences:
- Email: support@nutritionistsaloni.com
- WhatsApp: Save our number and message “NO MARKETING”
6.5 Restrict Processing
You can request restrictions on how we use your data, though this may limit our ability to provide services.
7. SECURITY
We protect your information with:
- SSL/TLS encryption for data in transit
- Secure password storage (hashed and encrypted)
- Limited access controls (role-based)
- Regular security reviews
- Multi-factor authentication available
- Firewall and intrusion protection
Important: While we use strong security measures, no system is 100% secure. Internet data transmission cannot be completely guaranteed.
8. DATA BREACH NOTIFICATION
If we discover a breach affecting your personal data, we will:
- Notify you within 72 hours (via phone, email, or both)
- Provide details of what data was affected
- Recommend protective steps you should take
- Cooperate with relevant authorities
9. COOKIES & TRACKING
We use cookies for:
- Essential: Login, security, site functionality
- Performance: Understanding how you use our platform
- Marketing: Tracking campaign effectiveness
You can:
- Accept or reject cookies
- Delete cookies from your device
- Disable cookies in your browser settings (may affect functionality)
10. THIRD-PARTY LINKS
Our platform may contain links to external websites. We are NOT responsible for:
- Their privacy practices or policies
- Content on external sites
- Security of information you share with them
Always review third-party privacy policies before sharing information.
11. CHILDREN & PRIVACY
- Nutritionist Saloni Services are intended for adults
- We do not knowingly collect information from users under 13
- If we discover we collected data from someone under 13, we will delete it immediately
12. INTERNATIONAL DATA TRANSFERS
Our services operate internationally. By using Nutritionist Saloni, you consent to:
- Transfer of your data internationally
- Processing under applicable data protection laws
- Storage on servers that may be located outside your country
13. LEGAL COMPLIANCE
We comply with applicable privacy laws including:
- India’s Digital Personal Data Protection Act (2023)
- GDPR (if you’re in the EU)
- CCPA (if you’re in California)
- Other applicable regional privacy laws
14. YOUR RIGHTS UNDER GDPR (EU Users)
If you’re in the EU, you have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data (“right to be forgotten”)
- Restrict processing of your data
- Receive data in a portable format
- Object to processing
- Withdraw consent anytime
To exercise these rights, contact: support@nutritionistsaloni.com
15. YOUR RIGHTS UNDER CCPA (California Users)
If you’re in California, you have the right to:
- Know what personal data we collect
- Know whether your data is sold or shared
- Delete your personal data (with exceptions)
- Opt-out of data sales or sharing
- Receive non-discriminatory service
To exercise these rights, contact: support@nutritionistsaloni.com
16. MANAGING YOUR INFORMATION
You can access, update, or delete your personal information by:
- Logging into your account dashboard
- Emailing us at: support@nutritionistsaloni.com
Response Time: We respond to all requests within 30 days.
17. CHANGES TO THIS POLICY
We may update this Privacy Policy at any time. We will:
- Post the updated version on our website
- Notify you of material changes via email
- Request your consent if required by law
Your continued use of our Services means you accept the updated Policy.
18. CONTACT US
General Support:
Email: support@nutritionistsaloni.com
WhatsApp: 91 98716 77424
Mailing Address:
Nutritionist Saloni
Delhi